AWARDS
988 centers deserve to be seen and recognized!
DIAMOND
Diamond 988 Level of Quality
The Diamond Level is the highest honor, awarded annually to contact centers that achieve exceptional scores in 988 Certified evaluations. This distinction recognizes unmatched excellence in call quality, including counselor empathy, professionalism, and effective resolution of caller needs. Diamond recipients consistently demonstrate the highest standards of service excellence in every interaction.
Emerald
Emerald 988 Level of Quality
The Emerald Level is awarded annually to contact centers that achieve high 988 Certified scores, reflecting consistent excellence in call quality. This recognition honors teams that demonstrate strong performance in key areas such as counselor empathy, professionalism, and effective resolution, setting a high standard for service delivery.
Sapphire
Sapphire 988 Level of Quality
The Sapphire Level recognizes contact centers that demonstrate excellence through strong 988 Certified scores. Awarded annually, this tier honors organizations that maintain consistently high-quality interactions, including effective communication, caller satisfaction, and accurate resolution of needs. Sapphire recipients exemplify professionalism and a commitment to delivering reliable, empathetic support.
Amethyst
Amethyst 988 Level of Quality
The Amethyst Level is awarded annually to contact centers that achieve commendable 988 Certified scores, reflecting a solid commitment to delivering quality service. This tier recognizes organizations that meet high standards in call resolution, counselor empathy, and overall caller satisfaction, showcasing reliability and consistent performance.