Our team is composed of seasoned professionals with direct experience across the 988 ecosystem. From frontline responders to director-level managers, we bring insights from answering calls, texts, and chats for 988, the Disaster Distress Helpline, Veterans Crisis Line, and even White House correspondence. With bilingual proficiency in English and Spanish and in-depth knowledge of accrediting standards for crisis centers, we are uniquely positioned to elevate the quality and compliance of your services.

To empower crisis response centers with the tools, insights, and expertise they need to deliver compassionate, high-quality care to those in need. By fostering accountability, excellence, and continuous improvement, we strive to elevate the standards of 988 services nationwide, ensuring every interaction provides hope, support, and life-saving solutions.

By participating in 988 Certified, crisis centers can leverage independent quality assessments to demonstrate their commitment to delivering life-saving care with excellence. These assessments provide tangible data and actionable insights that strengthen the case for additional funding and resources. Our evaluations offer funders—both current and prospective—clear evidence of the high standards upheld by your center. Additionally, we advocate for the vital work you do by engaging with stakeholders and ensuring your dedication to quality and impact is recognized through an independent and objective lens.